Returns and exchange policy.

Please choose carefully when purchasing from our product range as the following conditions apply.

Exchanges, Returns or refunds will not be provided after 14 days unless the item is faulty, not doing what they’re supposed to do, significantly different to those shown or described to you.

If you believe an item is faulty, we may need to have the item assessed by the manufacturer to determine whether or not you are entitled to an exchange, refund or repair.

You may also be asked to demonstrate the problem with the goods.

If you are unable to provide satisfactory proof of purchase, DJ City may, at its discretion, provide you with a replacement, repair or exchange to the current value of the goods..

Please choose carefully as you are not entitled to a refund / exchange if you simply change your mind.

Please note that DJ City has the right to assess the condition of the returned goods prior to offering a repair or an exchange and has the right to charge a restocking fee accordingly.

Goods should only be returned freight prepaid to DJ City.

Exchanges, returns or refunds will not be provided on computer software unless the product is faulty, not doing what they're supposed to do, significantly different to those shown or described to you and, at our discretion, if the packaging is unopened.

The person returning the product for consideration is responsible for the freight costs to us. We will not accept or sign for any charges incurred in the return process. If the product is deemed a warranty issue we will pay the freight to return the product.

If a purchased product is damaged in transit, then it is necessary that proof of the damage is provided to DJ City within 24 hours of arrival at the customer’s door with adequate photographs. We will then deal with the matter with the transportation company and inform the customer of the next course of action.

To replace a product, the product must be returned with the original receipt and original packaging. Arrangements must be made with DJ City before any items are returned.

Products will only be accepted for replacement if sufficient proof is provided that shows the product is defective due to manufacturing defects.

It should be noted that complex products (such as computer software, midi hardware controllers, DMX lighting and controllers, etc) should be operated by qualified users. DJ City offers no warranty or support for computer software. Problems with computer software supplied with certain products must be first addressed by the provider of the software, usually via their website or help desk. Diagnostics will often be required to solve computer software problems and these must be carried out by the end user in consultation with the software provider. Incorrect operations may damage electronic parts or cause software to malfunction making it appear as if it is faulty when it is not. This does not mean the product did not work when the item was purchased therefore a labour charge may apply.

DJ City operates within the laws of the State of Victoria. Please refer to the Consumer Affairs Victoria website for clarification of DJ City’s rights as a business and your rights as a consumer.

Buying Online

Pay buy direct deposit or buy using Bpay. Sorry we don't accept credit card payments over the phone. Bpay allows you to pay buy your credit card or savings account via your bank's internet banking service.

In Store

Pay buy Visa, Mastercard, American Express, Eftpos GE add on and GE finance.

Errors and omissions accepted Subject to change without notice Prices include 10% Goods & Services Tax (GST)

GE Finance can be applied for in person at any DJ City store. You will need to present 2 forms of identification such as a driver's licence or passport and a phone bill, rates notice, Centrelink statement or taxation notice less than three months old. Your application can be processed within a few minutes and you get an answer straight away. Special sale pricing does not apply to items purchased with GE finance on interest free terms.

DJCITY SUMMER SALE CATALOGUE

Kaos Sale policy.

All Kaos sale items must be paid within the time of the sale.
Kaos prices are only available at the allocated time, generally 48 hours.
No laybys apply to Kaos items.
No rain checks on Kaos items.
If payment has not been received by the end date then the order will be canceled.
Kaos sale is a promotion run by DJCITY and is generally below cost. So please make sure your payment is on time otherwise you will miss out.
Good luck and stay tuned to the next Kaos product.

12-months interest free finance now available to approved purchasers - conditions apply.

Looking to purchase your own set of speakers or DJ gear but the price puts it a little out of reach? DJ City and GE Finance can help you own the equipment you want without paying any money up front! Simply apply in store and you can take home your ultimate DJ package and start playing like a pro in no time. The application process is simple - all you need is photo ID and details of your current employment (preferably a pay-slip less than 2 weeks old). Answer a few simple questions and you get a response instantly.

Finance is available for purchases over $500 and conditions apply. Ask in store for details.

Now you can get hold of the gear you want with no initial outlay and make an easily managed monthly payment. Pay it off within 12-months and you don't pay any interest! It's a great idea to help you set yourself up with the best equipment from DJ City. Call your nearest store or pop in for a visit!

Errors and Omissions

Prices are subject to change without notice and E&OE